Printed per order, then shipped. Typical total time is 5–11 business days. Ask us any time for your tracking number and we will send it as soon as your order ships.
Every item is printed after you order it, so there are two stages before it reaches you:
| Stage | Typical time | What happens |
|---|---|---|
| Production | 2–7 business days | Your item is printed, checked and packed for you |
| Shipping | 3–4 business days | Carrier transit to your address |
| Total | 5–11 business days | From order to your door |
Orders placed on weekends or holidays begin processing the next business day. These are estimates based on normal conditions and are not guaranteed delivery dates.
Shipping is included in the price you pay — there is no separate shipping charge and no hidden fees added after your order is placed.
If we ever offer free shipping over a threshold, the threshold and the method will be shown clearly in the cart before you pay.
We currently ship within the United States. We do not ship internationally at this time.
We are not able to ship to freight-forwarding addresses, or to any address where doing so would be unlawful. Orders to such addresses may be cancelled and refunded.
Ask us for your tracking number and we will send it as soon as your order ships — email info@arclabcanna.com, a mailbox we monitor, with your order reference. We send it only to the address used at checkout, and we confirm it is you before sharing it.
Please allow up to 24 hours after it ships for the carrier to begin showing scans.
If you have not heard from us and expected to, email us — the fastest route is always that mailbox, and a typo in the address at checkout is the usual reason a message goes astray.
Please double-check your shipping address before paying. Because items are printed and dispatched quickly, we often cannot change an address after the order is placed.
If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you. Reshipping requires paying the shipping cost again; the print cost is not refundable in that situation.
Carrier delays happen and are outside our control. Please allow the full estimated window before treating a shipment as lost.
Where a carrier claim confirms loss or damage, we replace the item at no cost to you, or refund you — your choice. See Returns & Refunds.
Every item is made to order by our print partner. Our tees use Bella + Canvas 3001, our hoodies use Gildan 18500, our cuffed beanies use Yupoong 1501KC, our desk mats and wall tapestries are 100% polyester.
We do not claim these items are “Made in USA.” Our print partner sources blank garments from a published set of countries and routes each order to whichever of its facilities can produce it, so we cannot state a single country of manufacture or a single country of printing for a given item. The sewn-in care label on the item you receive states the manufacturer’s own country of origin, and that label governs.
Each product listing states the sourcing our print partner publishes for that blank, so you can see it before you buy. If you need the country of origin for a specific item before ordering, email us and we will confirm it for that item.
No cannabis product is sold, paid for, or shipped through this store. These shipping terms apply to apparel and merchandise orders. Any non-merchandise inquiry is handled separately and is subject to its own agreements and verification.
Email: info@arclabcanna.com
The Terp Factory
Edmond, Oklahoma, USA